Customer Service Advisor Apprentice - Hounslow

Salary: £170/week +travel costs
Location: London
Start date: ASAP
Sectors: Customer Service, Secretarial & Business Admin

POSITION OVERVIEW:


We pride ourselves on providing an excellent service along with an extremely competitive price to ensure the best customer experience possible.


MAIN DUTIES AND RESPONSIBILITIES:


• To assist customers needing an energy performance certificate for the sale or rental of the property


• Making outbound calls to customers who have requested a quote on our website.


• To answer incoming sales enquires and turn them into successful sales.


• To make outbound sale calls to potential customers that have visited our website for an EPC quote.


• To work with our network of national subcontractors ensuring they have what they need to complete their property visits.


• To respond to email enquiries throughout the day.


• Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.


• Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.


• Any other duties as may be reasonably required by the purview of the post


KEY CANDIDATE ATTRIBUTES:


• Friendly and trustworthy telephone manner


• Determined and passionate


• Keen and willing to learn


• Team player


• Excellent attention to detail, ability to follow instructions


• Persuasive skills


REQUIRED:


• Excellent written and verbal communication skills


• Skills in problem solving, organisation and planning


• IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel


DESIRED:


• Experience working in an office/business environment


• Someone who has a passion or at least an interest in the industry


BENEFITS AND OTHER INFORMATION:


Expenses: Reimbursed at cost for expenses authorised by line manager


Pension: Stakeholder pension available if required


Annual Leave: 20 days plus Bank Holidays



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