Apprentice Admin Assistant/ Receptionist

POSITION OVERVIEW:

The Receptionist is a key role ensuring that the working and client environment is superb and that the office is enjoyable for the teams to work in. This role is for a receptionist to join our operations team to provide support and cover for our front of house administrator.

MAIN DUTIES AND RESPONSIBILITIES:

• Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.

• Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.

• Efficiency is essential; therefore the target is to answer 90% of all calls within 3 rings. Visitors should be offered refreshments as required.

• Understand and learn the telephone system to ensure that any problems are solved and to act as a point of expertise for the teams.

• Ensure the office is tidy and presentable on an ongoing basis, paying particular attention to the reception area, meeting rooms and kitchens.

• Setting up staff meetings and events to include the ordering of catering, when requested, making drinks and ensuring that rooms are presentable and set up correctly.

• Performing functions every morning and evening to ensure that teams can work effectively, including dealing with post and magazines quickly.

• Demonstrate professionalism when working with clients, prospects, vendors and colleagues, whether in the office or off-site.

• Organise travel, accommodation, couriers, taxis' and assist teams with other projects when requested.

• Help to maintain office resources and materials e.g. stationary, consumable goods, etc and keep a record of all transactions.

• Become proficient with office technology and show an interest in using new technology applications as they become available throughout the agency.

• Support the Office Manager with Health and Safety.

KEY CANDIDATE ATTRIBUTES:

• Keen and willing to learn

• Team player

• Excellent attention to detail, ability to follow instructions

REQUIRED:

• Excellent written and verbal communication skills

• Skills in problem solving, organisation and planning

• IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel

DESIRED:

• Experience working in an office/business environment

• Someone who has a passion or at least an interest in the industry

BENEFITS AND OTHER INFORMATION:

Expenses: Reimbursed at cost for expenses authorised by line manager

Annual Leave: 20 days plus Bank Holidays