Trade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base. They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies. Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.
Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions. A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business.
Knowledge & Skills
Knowledge and understanding of the organisation's;
Knowledge and understanding of the specialist trade customer profile of the business;
Knowledge and understanding of trade counter and telesales services and how to;
Knowledge and understanding of the key principles of warehousing and stock control;
Knowledge and understanding of the technologies that are appropriate to the role;
Knowledge and understanding of legislative responsibilities relating to the business, products and/or services being sold;
Knowledge and understanding of how personal responsibilities and performance contribute to the success of the team and the business;
- adopts an approachable and friendly manner, interacting with customers in the style of the business
- takes an active interest in the range of products and services offered by the
- works with integrity in an honest and trustworthy manor
- demonstrates adaptability and flexibility in own performance
- shows an organised and committed approach, with a positive attitude.
- takes ownership and responsibility for own performance, is diligent and accurate
- supports equality and diversity in the workplace
- uses appropriate Personal Protective Equipment and operates machinery safely and effectively
- consistently takes into account company environmental and sustainability policies and procedures.
Individual employers will determine any relevant entry requirements in terms of previous qualifications, tests or other criteria. Apprentices without Level 1 English and Maths must achieve this Level and take the test for Level 2 before taking the end-point
The minimum duration is one year before taking the end-point assessment.
On completion and achievement of the Standard, progression routes will be provided and discussed with the individual to enable them to make informed choices about continuous professional development. This Standard provides an ideal route into specialised, supervisory and management roles and qualifications within a trade business.
Level & Review
This is a Level 2 Standard. it will be reviewed in 3 years or when significant change is required.
This page contains public sector information licensed under the Open Government Licence v1.0. The information provider is the Institute for Apprenticeships and Technical Education.