An Optical Assistant requires many skills to be able to work within the Optical retail Industry. They are often the people that spend the most time interacting with customers. Therefore strong communication, listening skills and a passion for working with others to deliver excellent service and products that are both clinically and cosmetically correct, are skills, knowledge and behaviours that need to be demonstrated at all times.
They may be working within a small practice, a large multiple practice or within the domiciliary environment. Optical Assistants have to interpret and understand a clinically issued prescription, its effects on the eye, and the customer's vision. They need to be able to identify the appropriate spectacles to meet the customer's needs and be able to explain the features and benefits of these, using non-technical customer friendly language.
Optical Assistants require a broad range of technical knowledge about spectacle frame materials and fitting requirements including facial measurements, to ensure the maximum comfort of the spectacle frame for the customer, avoiding physical damage to the skin through ill-fitting or wrong material choice. They also require technical knowledge of optical lenses and the associated measurements of these lenses to allow correct and safe customer vision. They use an extensive range of technical equipment and tools to take measurements and adjust and repair spectacles.
Health & Safety
Materials of Frames and lenses
Tools and Equipment
Quality and Governance
Customer interactions, Dispensing, fitting and adjustment of Spectacles
What is required - you should
Have a strong professional work ethic, show pride and passion to company and brand values; demonstrate equality and diversity to ensure all customers receive equal care and attention
Keep up to date with best practice and emerging technologies within the optical sector, obtain and offer constructive feedback to others, and develop and maintain professional relationships
Be aware of and adopt the processes and procedures for the safety and well-being of self and others
Duration Typically the apprenticeship will take a minimum of 12 months to complete
Qualifications Apprentices without level 1 English and maths will need to achieve this level prior to taking the end-point assessment as well as sitting Level 2
Review Date: Reviewed after 3 years
This page contains public sector information licensed under the Open Government Licence v1.0. The information provider is the Institute for Apprenticeships and Technical Education.