Fitted furniture design technician Apprentice jobs - September 2022(0)

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About Fitted furniture design technician Apprenticeships

Occupation summary

This occupation is found in the Furniture, Furnishings and Interiors industry. Consumer expenditure on furniture and furnishings in 2016 reached £16.7 billion. In addition to this there is an unquantified value of product entering the contract and office markets.

The broad purpose of the occupation is to create initial ideas, design concepts and plans for fitted furniture interiors and create technical drawings by hand or computer.

Fitted Furniture Design Technician's work with customers to create their perfect design for their chosen interior. They provide innovative and creative solutions that meet the needs of their client, taking account of the use and location of the product. This includes fitted kitchens, bedrooms, bathrooms, car interiors, boats and ships. In addition, they are often required to work on bespoke one-off commercial developments such as, restaurants, hotels, bars, offices, leisure and health centre projects.

Fitted Furniture Design Technician's create fitted furniture designs using their knowledge of industry specific legislation and understanding of products and materials for interiors. They manage the project from inception through to completion. In their daily work, an employee in this occupation interacts with a range of people including managers, sales colleagues, customers, installers and suppliers.

Fitted Furniture Design Technicians can work in a range of environments from small businesses to large retail organisations.

An employee in this occupation will be responsible for liaising directly with customers and the installation and supply teams. They will be required to manage the project from design through to installation. They usually report to a supervisor or manager and are not usually responsible for staff.

Typical job titles include:

Fitted Furntiture Design Technician

Design Technician

Furniture Design Technician's Design/Sales Consultant

CAD Advisor

Showroom Sales Consultant and Showroom Designer

Kitchen Designer

Fitted Bedroom Designer

Bathroom Designer

Interior Designer

Planning Assistant

Duty

Criteria for measuring performance

KSBs

Duty 1Work safely at all times following relevant legislation and regulations and ensuring the safety of self and others

Comply with relevant legislation and regulations

K1

S1

B1

Duty 2Plan, organise and manage furniture design and/or installation projects from conception to completion

Delivered in line with agreed timescale/cost/industry standards

K2 K3

S2 S3

B2 B3

Duty 3Create suitable fitted furniture designs and concepts for furniture to be installed meeting customer requirements

Delivered in line with customer expectations/specifications

K2 K4 K5 K6 K7 K8 K9 K10

S4 S5 S6 S7

B4 B5 B6

Duty 4Present fitted furniture designs to customers in order to get buy-in and agree next stages

Communicated clearly and succinctly

K11 K12

S8 S9

B5 B7 B8

Duty 5Survey locations accurately in order to produce suitable designs for furniture to be installed

Delivered in line with customer expectations/specifications



Accurate

K13 K14 K15

S10 S11 S12

B4 B5

Duty 6Provide accurate quotes to customers, cost and price fitted furniture concept designs using quoting software systems in order to secure sales

Accurate



Communicated clearly and succinctly

K16 K17

S13

B4

Duty 7Maintain fitted furniture retail showrooms in good condition in order to gain customers interest in products and services

Maintain showroom to company standards

K18 K19

S14

B4

Duty 8Deliver on fitted furniture sales targets and enhance opportunities for further income growth.

Delivered in line with agreed targets

K20 K21

S15

B9 B10

Duty 9Provide an effective fitted furniture after-sales service to customers to maintain and enhance business reputation and secure repeat business

Delivers effective after-sales service to customers.

K22 K23 K24

S16 S17

B5

Duty 10Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Delivered in line with customer expectations/specifications

K25 K26 K27

S18 S19

B5 B11 B12

Duty 11Deliver excellent customer service, realise and maintain customer expectations when working in a fitted furniture design environment

Delivered in line with customer expectations/company standards

K28 K29

S20 S21

B5 B11 B13 B14

Knowledge

K1: Health, safety and environmental management and risk assessment for example Control Of Substances Hazardous to Health (COSHH), Provision and Use of Work Equipment Regulations (PUWER), Health And Safety At Work Act (HASAWA), Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) and manual handlingBack to Duty

K2: Codes of Practice, industry standards and legislation affecting fitted furniture design for example The Construction (Design Management) Regulations 2015 (CDM) or The Building Regulations Part F (England & Wales)Back to Duty

K3: Basic project management including principles and techniques of good project managementBack to Duty

K4: How to create and scale fitted furniture designsBack to Duty

K5: Sustainability and protecting the environment in design for example Furniture Industry Sustainability ProgrammeBack to Duty

K6: Fitted furniture design trends, technological developments, new markets and innovationBack to Duty

K7: Ergonomics and anthropometrics in fitted furniture, particularly relating to the ageing populationBack to Duty

K8: Third party products such as appliances (ovens, fridges, etc.), worktops and lightingBack to Duty

K9: Fitted furniture products and installation methods including servicesBack to Duty

K10: Domestic fitted furniture designs, such as kitchens, bedrooms or bathroomsBack to Duty

K11: Presentation techniques for example voice tone, positive body language and use of visuals to enhance messagesBack to Duty

K12: How to communicate fitted furniture design proposals visually and in writing to customers and communication methods and how to use them effectively to reach agreementBack to Duty

K13: How to survey locations for fitted furniture installations for example measurement of the installation space and confirmation that products supplied are fit-for-purposeBack to Duty

K14: Symbols, shading, hatching, abbreviations conventions used by the organisation within specifications to convey information on components and materialsBack to Duty

K15: The importance of accurate, unambiguous detailing and recording and ways of recording types of structural components to enable placement of the furniture componentsBack to Duty

K16: Pricing of relevant fitted furniture products and servicesBack to Duty

K17: How to provide quotes to customers and the records that need to be keptBack to Duty

K18: How the layout and appearance of the fitted furniture showroom influences salesBack to Duty

K19: Acceptable standards for the condition of the fitted furniture showroomBack to Duty

K20: Effective sales and closing techniques to maximise salesBack to Duty

K21: Products and services available to customersBack to Duty

K22: Effective fitted furniture after-sales support programmes for example the importance of thisBack to Duty

K23: How sales support and customer care and service, can add value to customer relationshipsBack to Duty

K24: Techniques for addressing customer queries and problems, including how to manage difficult individualsBack to Duty

K25: Equality and diversity and how this applies in the workplaceBack to Duty

K26: Why it is important to develop good working relationships with colleagues and customersBack to Duty

K27: Effective communication skills and techniques including verbal, written and physical non-verbalBack to Duty

K28: Deliver excellent customer service, realise and maintain customer expectations when working in a fitted furniture design environmentBack to Duty

K29: How to realise and manage customer expectations for example statutory rights and responsibilities, consumer rights, lead times, after sales supportBack to Duty

Skills

S1: Work safely at all times, completing health and safety records and reportsBack to Duty

S2: Plan, organise and manage furniture design and/or installation projectsBack to Duty

S3: Maintain fitted furniture sales, design and installation records requiredBack to Duty

S4: Record any measurements of components, sub-assemblies, products, models, equipment, layouts or facilities for example kitchen units, wardrobes, deskingBack to Duty

S5: Create suitable fitted furniture designs and concepts for furniture to be installed at relevant domestic or commercial premisesBack to Duty

S6: Create fitted furniture designs using scale drawings or CAD (computer aided design)Back to Duty

S7: Select appropriate material options, products and components for the fitted furniture designs to meet customer requirementsBack to Duty

S8: Present fitted furniture designs to customers for example kitchens, bedrooms or bathroomsBack to Duty

S9: Produce visuals that clearly demonstrate how fitted furniture designs meets the strength, aesthetics, cost and other relevant requirements of the customer briefBack to Duty

S10: Survey locations accurately for fitted furniture installation and designs including taking measurements and other relevant data of locationsBack to Duty

S11: Produce representational images which records appropriate and accurate measurements of locations for the placement of furniture componentsBack to Duty

S12: Determine and record site conditions for example location and identification of the existing utilities and servicesBack to Duty

S13: Use quoting software systems to cost and price fitted furniture designs and provide and manage quotes to customersBack to Duty

S14: Maintain the fitted furniture showrooms to acceptable standards and mirror relevant design trendsBack to Duty

S15: Deliver on sales targets and enhance opportunities for further growth for examples agree next stage by listening to the customer's requirements and visionBack to Duty

S16: Establish and maintain communications with relevant customers for example ongoing customer service and care providedBack to Duty

S17: Check fitted furniture products and services are prepared, delivered and installed to customers satisfactionBack to Duty

S18: Develop and maintain effective working relationshipsBack to Duty

S19: Apply effective communication techniques at all levels including written and verbal communication skillsBack to Duty

S20: Deliver excellent customer service for example going beyond what the customer expectsBack to Duty

S21: Realise and maintain customer expectationsBack to Duty

Behaviours

B1: Have a safety-first attitude, ensuring the safety of self and others as appropriateBack to Duty

B2: Takes personal responsibility for meeting objectives of the team and businessBack to Duty

B3: Shows integrity, aims for excellence and manages time effectivelyBack to Duty

B4: Thorough and accurate when accomplishing fitted furniture design tasksBack to Duty

B5: Is friendly and approachable in a fitted furniture design environmentBack to Duty

B6: Demonstrates creative thinking when creating designs and conceptsBack to Duty

B7: Demonstrate a positive work ethic and can-do attitude showing initiative and self-motivationBack to Duty

B8: Demonstrates professional standards of behaviours and positive personality, to dress appropriately and be aware of personal presentationBack to Duty

B9: Shows ambition, drive and is self-motivatedBack to Duty

B10: Proactively seek ways of engaging customers to increase and enhance salesBack to Duty

B11: Be clear and coherent to effectively communicate accurate and complex information professionally and confidently to a diverse audience, in line with business expectationsBack to Duty

B12: Sets an example to others, is fair, consistent and reliableBack to Duty

B13: Is customer focused - demonstrates behaviour that puts the customer firstBack to Duty

B14: Demonstrates a commitment to delivering quality in the workplaceBack to Duty

English & Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship's English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Occupational Level:

3

Duration (months):

18

Review

This apprenticeship standard will be reviewed after three years

This page contains public sector information licensed under the Open Government Licence v1.0. The information provider is the Institute for Apprenticeships and Technical Education.