East Suffolk Council

Warm Homes Administration Apprentice - Advanced (Level 3)

East Suffolk Council (Employer)

Staff Select Ltd (Training Provider)

Annual wage £9,254.44
37.0 hours per week Monday - Friday Hours to be agreed
18 months (duration)
5 September 2022(start date)
Business administrator (apprenticeship standard)
31 August 2022 (application closing date)
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Job Description

Working closely with a friendly team your role will be to provide administrative support for the award-winning Warm Homes Healthy people service. The service provides advice and support to the public across the whole of Suffolk, particularly those struggling to heat their homes.


What will the apprentice be doing?

This role will predominantly involve handling telephone and email enquiries, processing client information on an in-house database, helping with payments, updating spreadsheets and other client-based work.

There will be opportunities to support and shadow staff on site inspections and develop your knowledge and skills around giving energy advice, understanding energy bills and basic building construction. 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship standard, which includes:

Technical Certificate (industry knowledge)
Functional Skills qualifications in maths/English/IT (additional support available if required)
Full training provided at employer site
End-Point Assessment (EPA)
Regular Assessor visits, observations, and reviews
Witness testimonies from employer

What is the expected career progression after this apprenticeship?

Possible Employment

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Creative, Initiative, Non judgemental

Qualifications Required

GCSE or equivalent Maths & English (Grade 4/C or equivalent) Essential
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