Responsibilities
What will the apprentice be doing?
This role will predominantly involve handling telephone and email enquiries, processing client information on an in-house database, helping with payments, updating spreadsheets and other client-based work.
There will be opportunities to support and shadow staff on site inspections and develop your knowledge and skills around giving energy advice, understanding energy bills and basic building construction.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship standard, which includes:
Technical Certificate (industry knowledge)
Functional Skills qualifications in maths/English/IT (additional support available if required)
Full training provided at employer site
End-Point Assessment (EPA)
Regular Assessor visits, observations, and reviews
Witness testimonies from employer
Exams/Assessments/Workshops
What is the expected career progression after this apprenticeship?
Possible Employment
Skills Required
Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Creative, Initiative, Non judgementalQualifications Required
GCSE or equivalent Maths & English (Grade 4/C or equivalent) Essential
