Volvo Cars Parts Advisor Apprenticeship - Intermediate (Level 2)

Employer:

Tollbar Volvo Ltd

Training Provider:

CALEX UK LTD

Weekly wage £166.00
40.0 hours per week A typical working week could be 40 hours Monday to Friday 8.30am till 5.30pm however each of our Dealers will have different requirements.
duration: 18 months
start: 31 August 2020
Warwick
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
3 August 2020 (application closing date)
This exciting apprenticeship programme is ideal for someone who enjoys engaging with people and wants to learn more about stock management vehicle parts maintenance and repair. We're seeking ambitious people who are keen to develop a long-term career with an ambitious brand.

Responsibilities

** We are still recruiting. Please note that the start of this apprenticeship may be delayed due to the coronavirus situation. If your application is progressed, then you will hear from the recruitment team within 3 working days of your application and invited to participate in a phone interview. During this phone interview, we will provide further clarification with regards the anticipated programme commencement. **

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Vehicle Parts Advisor. But what does a Vehicle Parts Advisor actually do

The Vehicle Parts Advisor role varies slightly by the employer, based upon the specific needs of the location. The below explanation is, therefore, a guide to support you in understanding what the role might entail.

Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering selling and managing stock control on a wide range of vehicle parts and accessories.

Duties may vary from employer to employer but will typically include

  • Advising customers on how to solve a problem with their vehicle
  • Taking orders from customers both face to face and over the phone
  • Maintaining an ordered stock room and finding parts from stock
  • Raising invoices for parts sold
  • Liaising with other members of staff
  • Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work

Customers may include members of the public service departments of dealers and garages.

Future Prospects

There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the Motor Industry. 

This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles.

Skills Required

All of our opportunities receive a really good response and so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process

The Volvo Academy commits to supporting the development of its Apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career. 

Qualities Required

  • Willingness to learn
  • Team working/working with others
  • The motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership
  • Problem-solving

Qualifications Required

Prior Attainment: GCSE (or equivalent) grade A*-C or 9-4 in maths and English. Predicated grades are accepted.

In Scotland, applicants must have or be predicted to achieve National 4 or above in English and maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted.

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key Skills Level 2
  • NVQs
  • Essential Skills (Wales)
  • Functional Skills Level 2
  • Core Skills (Scotland)

Training Provided

  • Customer service practitioner

 

Our Apprenticeship Programme is an excellent way of ensuring we have high-quality people working within our Dealer Network. We're looking for ambitious candidates ready to take ownership of their development work hard to achieve their potential and grow with an ambitious employer.

The Programme typically lasts between 18- and 31-months dependant on the career path chosen and you'll achieve a nationally recognised qualification.

We will support you to gain your Functional Skills Core Skills in Scotland if you require them in maths and English.

All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Daventry.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Register interest