Doves Volvo

Volvo Cars Customer Service Advisor Apprenticeship


Doves Volvo

Training Provider:


Weekly wage £156.00
40.0 hours per week Exact days and hours will be confirmed at a later date.
duration: 24 months
start: 15 October 2019
Intermediate(level 2)
Customer service practitioner (apprenticeship standard)
10 October 2019 (application closing date)
A fantastic apprenticeship opportunity within the Volvo Cars Dealer Network where you can learn and develop both new and your existing skills in an exciting and challenging role - best of all you'll earn while you learn.


Candidate’s daily duties will involve: 

  • Advising your customers on vehicle needs, time for repair and booking loan vehicles
  • Booking in vehicles – workshop loading and parts ordering
  • Controlling and organising work for the workshop staff and parts department
  • Preparing accurate invoices
  • Customer vehicle handover – after the work is done you will have to explain work carried out and the costs involved
  • General office duties

Future Prospects

Potential to secure a full time position at the end of the Apprenticeship.

Skills Required

  • Excellent communication & listening skills
  • The ability to engage with customers and build rapport
  • Be well organised and able to process detailed information
  • Comfortable with the use of information technology
  • The ability to work as part of a team, supporting a number of colleagues

Qualities Required

  • Motivated to offer excellent customer service
  • Desire to work in a results-focused environment
  • Take responsibility to keep your product knowledge up to date and relevant
  • Flexibility to work within retailer opening hours, including weekends

Qualifications Required

You will need 3 GCSEs or equivalent at 9-4/A*-C, especially maths, English, ICT or equivalent.

Training Provided

Over the 24 – 30 month programme you will initially work towards the Level 2 Apprenticeship Standard Customer Service Practitioner before progressing to a Level 3 Apprenticeship Standard Customer Service Specialist, and receive the following:

  • At work training supported with coaching, mentoring and assessment
  • Instructor led training at Volvo’s Training & Development Centre at Daventry
  • Online learning modules (+ other elective sessions if you wish)
  • Webinar based modules
  • Assignments and workbooks: completed by self-study/in dealer study
  • On the job competence assessment with assigned mentors
  • Apprentice Showcase and End point assessment at Volvo to achieve the apprenticeship standards
Apply now

last 24 hours

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.