Irescue 24

Vehicle recovery office administrator apprentice - Intermediate (Level 2)

Irescue 24 (Employer)

Bury College (Training Provider)

Annual wage £6,770.00
24.5 hours per week 4 on x 4 off 09.00-16.00 rolling 16.00-23.00 shifts 28 hours every 8 days This will be trialled for 3 months then review times and rates.
16 months (duration)
24 October 2022(start date)
Customer service practitioner (apprenticeship standard)
4 positions available
14 October 2022 (application closing date)
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Job Description

An immediate start to work with a growing business looking to recruit an apprentice for customer service. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

Responsibilities

What will the apprentice be doing?

  • Calling customers and confirming breakdown details including location, how many passengers and priority needs etc
  • Using google maps to pin point accurate location and destination and save to the task on the bespoke APEX system so when the driver gets the job it will take him straight to scene.
  • Taking calls in general for associated queries in the control room
  • Liaising with the senior controllers to make carious calls to drivers or customers on live jobs
  • Making and receiving calls from body shops and salvage agents in relation to vehicles on site due for collection or delivery
  • Taking payments over the phone using Worldpay system for any sales (batteries) etc
  • Assisting control in identifying any priority needs by updating any info following a call
  • General associated admin tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • This qualification requires college attendance once per month

What is the expected career progression after this apprenticeship?

  • Following the successful completion of your apprenticeship, we will consider the most appropriate progression route based on your skills and abilities and plan for your further development within the team

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness

Qualifications Required

GCSE or equivalent Maths (Grade C/4 or above) Essential
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