TUI Retail Apprentice - Advanced (Level 3)

TUI UK Ltd. (Employer)

Tui UK Limited (Training Provider)

Weekly wage £163.20
34.0 hours per week Days and shifts TBC.
2 years (duration)
7 February 2022(start date)
Travel consultant (apprenticeship standard)
4 February 2022 (application closing date)
Register interest

Job Description

Joining TUI Retail as an apprentice, we will help you become a destination expert to recommend, sell holidays and extras to a range of our customers with an apprenticeship programme. You will learn to put customers at the heart of our business.

Responsibilities

Joining TUI Retail as an Apprentice provides valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. 

We’re a company that’s moving at a fast pace so grab your passport and join us on this journey, the world of TUI awaits.

How you will make an impact as a TUI Retail Apprentice.

There are many ways for you to get involved:

  • Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
  • Technology is evolving every day, so is TUI.  By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
  • If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
  • You’ll embrace change and rise to the challenges of a customer focussed role
  • Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’  
  • You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification. 20 percent of your working week will be set aside for you to work through the Standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence

What you will bring as a TUI Retail Apprentice:

There is more than one way to the perfect fit – here are some of the ideal things:

  • An understanding of what ‘excellent customer service’ looks like and confident to deliver 
  • Strong commitment and drive to achieve goals
  • Team player who engages and collaborates at all times with customers and colleagues
  • An organised individual who takes pride in their work and how it’s delivered
  • Passion to work within tourism and actively grow and develop
  • Self–motivated individual who’s willing to act on feedback and takes ownership for their development
  • Determine and committed to learning and working in store to achieve a Level 3 Travel Consultant qualification
  • Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance

TUI and You:

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Competitive salary with a commission scheme that rewards you for exceeding targets
  • Health and Wellbeing support across five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Investment in your development, starting with a 3-day residential course alongside your store induction
  • Pension scheme, life assurance and options to buy shares

Key Duties:

  • Face to Face Customer Service
  • Dealing with Telephone and Email Enquiries
  • Complaint Handling
  • Administrating Holiday Bookings
  • Serving Foreign Exchange Customers

Future Prospects

TUI actively encourages career progression and our qualified apprentices are given the opportunity to continue their learning and grow their career within the business. Many of our qualified apprentices have progressed into more senior roles as deputy or retail manager.

Skills Required

  • An understanding of what ‘excellent customer service’ looks like and confident to deliver 
  • Strong commitment and drive to achieve goals
  • Team player who engages and collaborates at all times with customers and colleagues
  • An organised individual who takes pride in their work and how it’s delivered
  • Passion to work within tourism and actively grow and develop
  • Self–motivated individual who’s willing to act on feedback and takes ownership for their development

Qualities Required

  • Determined and committed to learning and working in store to achieve a Level 3 Travel Consultant qualification
  • Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance

Qualifications Required

None required.

Training Provided

  • Level 3 Travel Consultant Apprenticeship Standard

Joining TUI Retail as an Apprentice provides valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. 

We’re a company that’s moving at a fast pace so grab your passport and join us on this journey, the world of TUI awaits.

Register interest

Related

About the employer

TUI Group is one of the world's leading leisure travel groups, with over 240 trusted brands in 180 countries and more than 30 million customers. From the most popular holiday brands to an unparalleled collection of independent travel providers and online accommodation businesses, we offer experiences and expertise for every conceivable type of traveller.

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