Trimming Shop 007 Ltd

Trimming Shop 007 - Customer Service Support Apprentice - Intermediate (Level 2)

Trimming Shop 007 Ltd (Employer)

Aspire to Learn Limited (Training Provider)

Weekly wage £172.00
40.0 hours per week Monday - Friday, 8.00am - 4.30pm
12 months (duration)
2 November 2021(start date)
Customer service practitioner (apprenticeship standard)
1 November 2021 (application closing date)
Register interest

Job Description

Trimming Shop is a family-run business founded back in 1985. We are one of the UKs biggest importers, retailers and wholesalers of event décor, haberdashery & sewing supplies and arts & crafts products. Our objective is simple; offer a huge range of interesting, innovative, creative and practical solutions at ultra-competitive prices.

Responsibilities

Duties will include:

  • Answer customer support messages via telephone, portal and web chat promptly to enhance the customer service experience
  • Address customer questions about new products, services and promotions on sale
  • Knowledge of company updated rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Meets regularly with management team to give feedback to help improve customer service culture, response time and tools to improve customer experience
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom line sales by increasing customer satisfaction

Future Prospects

  • Permanent role for the right candidate

Reality Check

  • Salary to be negotiated depending on Experience and Interview

Skills Required

  • Good Communication Skills
  • Excellent Listening Skills
  • Ability to work on their own as well as part of a team
  • Good Computer Skills Including Microsoft Word and Excel
  • Attention to Detail
  • Ability to work under pressure

Qualities Required

  • Confident
  • Willingness to learn
  • Motivated
  • Excellent Time keeping
  • Presentable

Qualifications Required

  • 4 x A*-C / 9-4 GCSEs Including English and maths or equivalent

Training Provided

  • Customer Service Specialist Level 3 Apprenticeship Standard
  • Functional Skills English and maths (If Required)
Register interest

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