This is a key role, interacting with different areas of the Centre in a dynamic working environment.
Over the course of the apprenticeship you will develop your knowledge of a wide range of products to understand the purpose of vehicle parts and how they function. You will also develop life skills such as teamwork, leadership and communication while you work both behind the scenes and at the front desk.
The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.
You will be involved in sales to help drive our business forward so confidence and a commitment to customer care are essential.
As a Parts Sales Executive some of your key objectives will include:
- Accurately assessing customer part requirements
- Using your product knowledge provide advice to customers
- Stock control
- Maintenance of accurate paperwork for Centre and customer records
- Efficient processing of customer orders
- Delivering high levels of customer service
- Contributing to the delivery of sales targets
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
For updates on the National Living Wage please see: https://www.gov.uk/government/news/national-living-wage-increase-to-protect-workers-living-standards
Please do not contact the retailer. Babcock Training are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application.
Our ideal Parts Sales Executive Apprentice will be:
- Deliver excellent customer service
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Strong communication
- Customer Service
- GCSE grades 9 – 4 (A *– C) or equivalent in English, maths and Science
'Equivalent' grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
- Level 2 Customer service practitioner apprenticeship standard
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme you will receive the following:
- Level 2 Customer Service Practitioner Standard
- TPS specific certifications