TPS for Volkswagen Group Parts Sales Executive - Intermediate (Level 2)

VERTU Motors plc (Employer)

Babcock Training & Education (Training Provider)

Weekly wage £172.00
40.0 hours per week Monday – Friday. 08:30 – 17:30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.
1 years (duration)
1 May 2021(start date)
Customer service practitioner (apprenticeship standard)
30 April 2021 (application closing date)
Register interest

Job Description

At TPS our Parts Sales Executive Apprentices have a diverse role. This includes sales (both on the phone and in person); stock control; health and safety logistics; order processing and delivering a high level of customer service using specialist product knowledge.

Responsibilities

This is a key role, interacting with different areas of the Centre in a dynamic working environment.

Over the course of the apprenticeship you will develop your knowledge of a wide range of products to understand the purpose of vehicle parts and how they function. You will also develop life skills such as teamwork, leadership and communication while you work both behind the scenes and at the front desk.

The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.

You will be involved in sales to help drive our business forward so confidence and a commitment to customer care are essential.

As a Parts Sales Executive some of your key objectives will include:

  • Accurately assessing customer part requirements
  • Using your product knowledge provide advice to customers
  • Stock control
  • Maintenance of accurate paperwork for Centre and customer records
  • Efficient processing of customer orders
  • Delivering high levels of customer service
  • Contributing to the delivery of sales targets

Future Prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Reality Check

Please do not contact the retailer. Babcock Training are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates. For updates on the National Living Wage please see: https://www.gov.uk/government/news/national-living-wage-increase-to-protect-workers-living-standards

Skills Required

Our ideal Parts Sales Executive Apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.

Qualities Required

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

  • Enthusiasm and willingness to learn
  • Teamwork
  • Strong communication
  • Customer Service

Qualifications Required

  • GCSE grades A*–C / 9–4 or equivalent in English, maths and Science

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key Skills Level 2
  • NVQs
  • Essential Skills (Wales)
  • Functional Skills Level 2
  • Core Skills (Scotland)

Training Provided

Training will be delivered over a number of block release weeks at the National Learning Centre in Milton Keynes. Accommodation and transport will be provided as required. Here, our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

When you return to your workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained at the Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and TPS standard certifications.

On successful completion of the one-year programme you will receive the following:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Apprenticeship Completion Certificate
  • Brand specific certifications
Register interest

Related

About the employer

Vertu Motors PLC is a car dealership group based in the United Kingdom, which was established in November 2006. It is listed on the Alternative Investment Market.

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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.