The Jericho Foundation

The Wood Shack Customer Service apprenticeship - Intermediate (Level 2)

The Jericho Foundation (Employer)

Gordon Franks Training Limited (Training Provider)

Annual wage £7,503.60
30.0 hours per week Weekly rota in place across 7 days. Shifts are currently Monday to Saturday 8.00am to 4pm. Opening hours and days may change so this could affect working hours
12 months (duration)
8 September 2022(start date)
Customer service practitioner (apprenticeship standard)
2 positions available
1 September 2022 (application closing date)
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Job Description

We are looking for apprentices to join our Wood Shack social enterprise in Sutton Coldfield. You will work with our friendly team for 12-15 months and be supported to achieve a level 2 qualification in customer service.


What will the apprentice be doing?

·        Loading and unloading vehicles

·        Collecting wood from customers

·        Sorting and processing collected items

·        Keeping the warehouse clean and tidy and tidy and following strict Health and Safety procedures

·        Serving customers

·        Using tools to make items out of the wood

·        Any other duties requested by the Line Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be supported to achieve a level 2 qualification in Customer Service. This training will be delivered on a regular basis at the workplace by a Gordon Franks Training assessor with time given to complete the coursework during working hours.

What is the expected career progression after this apprenticeship?

By the end of the apprenticeship, we will help you identify future career routes and with applications for jobs and/ or other training courses.

Reality Check

The role will be a mix of working indoors and outdoors. The outdoor element will involve being out in all weathers and appropriate clothing will be provided. The role will also involve acting as a driver's mate and going on to construction sites. The role will involve lifting wood and wood products so an element of physical fitness is required

Skills Required

You will build work skills

Qualifications Required

GCSE or equivalent English and Maths (Grade 1-3) Desired
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