The Jericho Foundation

The ReUsers Customer Service apprenticeship - Intermediate (Level 2)

The Jericho Foundation (Employer)

Gordon Franks Training Limited (Training Provider)

Annual wage £7,503.60
30.0 hours per week Weekly rota is in place across 7 days. Shifts are 8.30am to 4.30pm Monday to Saturday, 9.30am to 4.30pm on Sundays.
12 months (duration)
8 September 2022(start date)
Customer service practitioner (apprenticeship standard)
4 positions available
1 September 2022 (application closing date)
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Job Description

We are looking for apprentices to join our ReUsers social enterprise in Sutton Coldfield. You will work with our friendly staff team for 12-15 months and be supported to achieve a level 2 qualification in customer service.


What will the apprentice be doing?

·   Greeting customers as they enter the shop

·   Accepting new donations

·   Assisting customers to find the products they are looking for

·   Dealing with customer queries

·   Loading and unloading customers’ vehicles

·   Serving customers on the till

·   Keeping the site clean and tidy

·   Any other duties requested by the Line Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be supported to achieve a level 2 qualification in Customer Service. This training will be delivered on a regular basis at the workplace by a Gordon Franks Training assessor with time given to complete the coursework during work time.

What is the expected career progression after this apprenticeship?

By the end of the apprenticeship, we will help you identify future career routes and with applications for jobs and/or other training courses

Reality Check

The role will involve a mix of working indoors and outdoors. The outdoor element will involve being out in all weathers and appropriate clothing will be providing There is some lifting of donations required and manual handling training will be given

Skills Required

You will build work skills

Qualifications Required

GCSE or equivalent English and Maths (Grade 1-3) Desired
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