The Comms Guys Limited

The Comms Guys - Telecoms Support Apprentice - Intermediate (Level 2)

The Comms Guys Limited (Employer)

Aspire to Learn Limited (Training Provider)

Annual wage £10,812.00
38.75 hours per week Monday – Friday, 8.45am – 5.30pm (1 hour Lunch Break)
13 months (duration)
2 December 2022(start date)
Customer service practitioner (apprenticeship standard)
1 December 2022 (application closing date)
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Job Description

This is an excellent opportunity for the right individual to join a successful company in the communications industry and start their career as a telecoms support apprentice.


What will the apprentice be doing?

  • Dealing with customers logging faults, service issues across telephone lines and broadband
  • Data entry
  • Diary management
  • General administrative duties
  • Monitoring emails
  • Answering calls
  • Dealing with telephone and email inquiries

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • English and maths Functional Skills (If required)

What is the expected career progression after this apprenticeship?

  • Potential offer of a permanent position

Reality Check

Candidate should have a keen interest in technology and communications

Skills Required

Communication skills, IT skills, Organisation skills, Customer care skills, Team working

Qualifications Required

GCSE or equivalent Maths (Grade 9-4) Desired
GCSE or equivalent English (Grade 9-4) Desired
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