Technical Support Apprentice - Advanced (Level 3)

Livability (Employer)

Ldn Apprenticeships Ltd (Training Provider)

Annual wage £15,000.00
37.0 hours per week Monday - Friday, 9.00am - 5.00pm
15 months (duration)
30 October 2022(start date)
Information communications technician (apprenticeship standard)
30 September 2022 (application closing date)
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Job Description

As a Technical Support apprentice at Livability, you will provide 1st level support for all business systems. You'll also provide fantastic customer service during all aspects of technical support for Victoria School as well as supporting related technical systems including printers, access control, mobile phones, audiovisual equipment, etc.


What will the apprentice be doing?

  • Being friendly, patient, and helpful in all end-user technical requirements dealings.
  • Keeping the service desk tickets up-to-date.
  • Respond to IT incidents, problems, and requests resolving them in line with agreed levels of service and to the user’s satisfaction recording all information as required by local IT processes.
  • Support users in using standard office systems and other software across Victoria School and Livability.
  • Set up, maintain, and remove user accounts, file sharing, and mailboxes as required and in line with audit and security policies and procedures.
  • Install software, download, and apply updates and patches in line with agreed policies and procedures.
  • Install and configure desktop hardware and build/configure/install in line with procedures.
  • Configure and support mobile devices, including phones, smartphones, and laptops.
  • Develop knowledge of specific aspects of Livability systems.
  • Support continuous improvement of Victoria School services, systems, and processes through improved quality management and documentation.
  • To carry out additional duties and tasks that may be required within the range of the responsibilities of the post.

What training will the apprentice take and what qualification will the apprentice get at the end?

To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

  • Formal training, including online learning and internal learning events
  • 1-2-1s with your coach and line manager
  • Observing and shadowing colleagues
  • Writing up learning reflections for your portfolio

What is the expected career progression after this apprenticeship?

  • Full-time employment with the Livability Team

Skills Required

Communication skills, IT skills, Customer care skills, Problem solving skills, Logical

Qualifications Required

GCSE or equivalent English (Grade 4/C grade or equivalent) Desired
GCSE or equivalent Maths (Grade 4/C grade or equivalent) Desired
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