Technical Support Apprentice - Advanced (Level 3)

Livability (Employer)

Ldn Apprenticeships Ltd (Training Provider)

Annual wage £14,000.00
37.0 hours per week Monday to Friday - 9.00 - 5.30
16 months (duration)
6 June 2022(start date)
Information communications technician (apprenticeship standard)
26 May 2022 (application closing date)
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Job Description

As a Technical Support apprentice at Livability, you will provide 1st level support for all business systems. You'll also provide fantastic customer service during all aspects of technical support for Victoria School as well as supporting related technical systems including printers, access control, mobile phones, audio visual equipment, etc.


What will the apprentice be doing?

Keeping the service desk tickets up-to-date. Set up, maintain, and remove user accounts, file sharing, and mailboxes as required and in line with audit and security policies and procedures. Install software, download, and apply updates and patches in line with agreed policy and procedures. Install and configure desktop hardware and build/configure/install in line with procedures. Configure and support mobile devices, including phones, smartphones, and laptops.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician

What is the expected career progression after this apprenticeship?

Full-time employment

Skills Required

IT skills, Problem solving skills, Communication skills

Qualifications Required

GCSE or equivalent English (Grade 4-9 or A-C) Desired
GCSE or equivalent Maths (Grade 4-9 or A-C) Desired
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