What will the apprentice be doing?Keeping the service desk tickets up-to-date. Set up, maintain, and remove user accounts, file sharing, and mailboxes as required and in line with audit and security policies and procedures. Install software, download, and apply updates and patches in line with agreed policy and procedures. Install and configure desktop hardware and build/configure/install in line with procedures. Configure and support mobile devices, including phones, smartphones, and laptops.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Information Communications Technician
What is the expected career progression after this apprenticeship?Full-time employment
Skills RequiredIT skills, Problem solving skills, Communication skills
Qualifications RequiredGCSE or equivalent English (Grade 4-9 or A-C) Desired
GCSE or equivalent Maths (Grade 4-9 or A-C) Desired