Technical Support Apprentice - Advanced (Level 3)

Wiseserve Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £17,000.00
37.5 hours per week 9:00am – 5:00pm, 5 days a week. Shifts TBC.
15 months (duration)
30 August 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
20 August 2021 (application closing date)
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Job Description

Work is varied as we support a wide range of systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunities to develop a broad skill set and focus on new and interesting technologies. We're currently seeking an ambitious individual to join our Repairs Team within our well-established team in the Oxford office.


Repair Technician:

  • Diagnose laptop and desktop issues 
  • Prepare computers to be installed into client’s networks 
  • Setup routers 
  • Prepare test reports of products when needed, remove viruses, and troubleshoot malware, adware, spyware, etc.
  • They also adjust computer hardware components to ensure better performance and diagnose network issues 
  • Installing and configuring software programs, and assembling desktop and laptop computers, and Macs 
  • Explaining to the client the issue and recommending the best course of action for the repair 

Future Prospects

  • Potential to gain a full time job after completing the apprenticeship

Reality Check

•    Salary reviews after 6 months 

Important Information:  
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

  • An ability to assess each customer/employee's IT knowledge levels 
  • Ability to deal with difficult callers 
  • Good interpersonal and customer care skills 
  • Good analytical and problem solving skills 
  • Up-to-date technical knowledge  

Qualities Required

  • Good accurate records keeping 
  • Logical thinker 

Qualifications Required

Entry requirements:

You need to have 5 GCSE’s:

  • English and maths (or equivalents) at grades D/3 or above
  • 3x GCSEs grade A-C/8-4 in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Training Provided

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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