What will the apprentice be doing?
Logging support calls for our customers within the helpdesk system, ensuring information collected is accurate and prioritised appropriately
Proactive monitoring of internal and customer systems
Keeping support requests up to date
Providing technical input to support requests to progress or resolve
Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct
What training will the apprentice take and what qualification will the apprentice get at the end?
Unified Communications Trouble Shooter Level 4 one day per week
Service Desk training 80% of working week from the Basingstoke office
What is the expected career progression after this apprenticeship?
The candidate could join the Tier 1 Support Team as a Support Analyst and progress within the support team to Tier 2 or field-based support.
Skills RequiredCommunication skills, IT skills, Customer care skills, Team working
Qualifications RequiredGCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired