Exertis (UK) Ltd

Technical Support Apprentice - Higher (Level 4)

Exertis (UK) Ltd (Employer)

Gk Apprenticeships Limited (Training Provider)

Annual wage £10,335.00
37.5 hours per week 24/7 shift pattern - rotational shifts of 6am-2pm, 2pm-10pm and 10pm-6am 4 days on, 2 days off
24 months (duration)
25 May 2021(start date)
Digital (route)
2 positions available
24 May 2021 (application closing date)
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Job Description

This candidate will join the Tier 1 Support team in our Basingstoke office and provide technical support to our Enterprise customers while studying. This is a great opportunity to join a large IT company that is consistently growing and succeeding.


What will the apprentice be doing?

Logging support calls for our customers within the helpdesk system, ensuring information collected is accurate and prioritised appropriately

Proactive monitoring of internal and customer systems

Keeping support requests up to date

Providing technical input to support requests to progress or resolve

Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct

What training will the apprentice take and what qualification will the apprentice get at the end?

Unified Communications Trouble Shooter Level 4 one day per week

Service Desk training 80% of working week from the Basingstoke office


What is the expected career progression after this apprenticeship?

The candidate could join the Tier 1 Support Team as a Support Analyst and progress within the support team to Tier 2 or field-based support.

Skills Required

Communication skills, IT skills, Customer care skills, Team working

Qualifications Required

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired
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