Shopwired Co UK Ltd

Technical Support Advisor Apprentice - Advanced (Level 3)

Shopwired Co UK Ltd (Employer)

Tdm Wyre Academy (Training Provider)

Annual wage £12,000.00
37.5 hours per week Monday to Friday - 9am to 6pm
15 months (duration)
1 February 2022(start date)
Digital support technician (apprenticeship standard)
Digital (route)
31 January 2022 (application closing date)
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Job Description

We are looking for a candidate to train to be a Technical Support Advisor to join our growing Business Support Team. Once trained, your role will be to assist new users with the tools that our platform has to offer.


Core duties:

  • Assist customers in setting up their websites
  • Help to import information into ShopWired customer accounts 
  • Communicate with customers to discover their needs or problems
  • Offer solutions to customers or solve their problems

Future Prospects

Full time job role, career progression, further training

Reality Check

Support team hours are between 9am and 6pm Monday to Friday (These may increase in the future as well as adding weekend working in) You will be required to work a total of 37.5 hours a week.

Skills Required

Required skills 

  • A desire to provide excellent customer service
  • A good understanding of Microsoft Excel
  • Strong communication skills with good mathematical ability
  • High proficiency in computers


  • Knowledge of at least one ecommerce platform (e.g. Magento, Shopify, BigCommerce)

Qualities Required

  • Interested in ecommerce and web design sectors 
  • Organised, punctual and reliable 
  • Able to follow instructions and work accurately 
  • Able to pick up new skills quickly 

Qualifications Required

Minimum of 4 X GCSEs grade A-C including English and Maths

Training Provided

Digital Support Technician Level 3 Apprenticeship.

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