Technical Officer Assistant - Customer Service Apprenticeship - Intermediate (Level 2)

Angell Town Resident Management Organisation Limited (Employer)

Remit (Training Provider)

Weekly wage £173.00
30.0 hours per week Monday - Friday, 09:30 - 15:30
13 months (duration)
1 February 2021(start date)
Customer service practitioner (apprenticeship standard)
29 January 2021 (application closing date)
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Job Description

Remit are delighted to be recruiting on behalf of Angell Town RMO, based in London SW9 for someone to join the team and who is keen to build knowledge and skills in construction.


The role will provide an effective customer service support to enable efficient, accurate information amongst housing staff and Board members and be responsible and accountable for the timely resolution of customer concerns. They will also provide support to the Housing Officer and assist the Technical Officer in raising repair orders and dealing with repair queries.

Tasks will include:

  • Servicing meetings (minutes, room bookings, refreshments etc)
  • Reception duties
  • Data entry, including updating and maintaining the customer database
  • Assist with raising repairs, rent recovery and ad hoc duties as required
  • Resolve issues with service delivery and customer dissatisfaction that are in the scope of your responsibility, escalating where appropriate.
  • Carry out customer satisfaction surveys and provide feedback to the business

Future Prospects

  • There may be further opportunities for progression as the organisation grows

Reality Check

  • Some weekend / evening work may required and you may also be asked to travel across the Borough from time to time. This is a customer facing role, with customers who may, at times be demanding

Skills Required

  • Excellent numeracy and literacy skills as you will be required to write technical specifications
  • Confident working with numbers
  • Ability to work as part of a small team to achieve great results
  • Able to analyse and evaluation information Problem solving
  • Able to listen carefully and accurately Good IT skills - Excel, databases etc

Qualities Required

  • You will be able to work with a range of customers, including tenants, maintaining a professional demeanor at all times
  • You will be committed to and demonstrate responsibility for tackling racism and promoting positive community relations, in line with the organisation's Race Equality Plan
  • An understanding and commitment to health & safety An interest in construction / housing will be an asset

Qualifications Required

  • English & maths GCSE Grades 9-4 (A*-C) or equivalent

Training Provided

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce
  • As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
  • On successful completion, you will receive: Level 1 / Level 2 Functional Skills in English & maths (if required) Level 2 in Customer Service
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