Technical Network Support Engineer Apprentice - 70286 - Higher (Level 4)

Yellowgrid Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,000.00
37.5 hours per week Monday -Friday, 9:00am - 5:30pm.
18 months (duration)
15 February 2021(start date)
Network engineer (apprenticeship standard)
Digital (route)
11 February 2021 (application closing date)
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Job Description

They have employed two previous apprentices, both of whom are excelling in their respective fields as well as having a new apprentice starting in January 2021. As the company continue to grow, they are looking to invest in another apprentice to assist with Networking Support.


Main responsibilities:

  • Working within the support team by handling day to day customer requests and incidents logged to the service desk to resolve networking problems
  • Actively troubleshooting network issues
  • Diagnosing & fixing networking problems
  • Installing and configuring network components in Cloud, Virtual Machines, Servers, Desktops, VoIP Telephone Systems 
  • Establishing and maintaining cloud-based systems with a focus on Office365 and Azure
  • Monitor and test network performance and systems
  • Upgrading network equipment, software and operating systems
  • Product research and evaluation
  • Other office supporting tasks

Future Prospects

Both of the companies’ former Level 3 apprentices are still within the business, working within fulltime positions and regular salary reviews and increases as well as constant training and career development.

A progressive career path will also be offered to you if you are successful in your apprenticeship.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Enthusiasm for IT and developing technologies such as cloud services
  • Familiarity with Microsoft solutions and technologies
  • An awareness/understanding of other operating systems
  • An excellent understanding of MS Office applications
  • A good understanding of TCP/IP
  • A good understanding of DNS 
  • An interest and awareness of Web Hosting 

Qualities Required

  • Passion for technology
  • A can-do attitude
  • Able to interpret, record information and data accurately
  • Excellent problem-solving skills
  • Methodical approach to tasks
  • Self-motivated
  • Ability to work alone without close supervision
  • Excellent communication skills both verbal and written

Qualifications Required

  • Grade A’s and B’s at GCSE or equivalent
  • Technical subject A-levels or equivalent
  • Ideally a Level 3 Apprenticeship in a technical standard

Training Provided

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

  • Network engineer Apprenticeship Standard Level 4
  • Functional Skills (if required)
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