Technical IT Support Apprentice - 73354 - Advanced (Level 3)

Westwood Associates Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,000.00
37.5 hours per week Shifts TBC upon interview.
15 months (duration)
28 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
25 June 2021 (application closing date)
Register interest

Job Description

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a 15-month apprenticeship.

Responsibilities

Main responsibilities: [Day-to-day activities include:]

  • Speaking to customers
  • Taking 1st Line support calls and logging them
  • Installing and repairing hardware from laptops – servers
  • Assist in development of Westwood’s Sales offerings in the technical team
  • Achieving given targets and to work with self-driven motivation and professionalism
  • Working as part of the Westwood team – being a team player

Future Prospects

Progression within the company. 

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • A keenness to work in a fast-paced environment 
  • Good verbal and communication skills 
  • The ability to prioritise tasks and problem solve 
  • Able to work well under pressure and show a willingness to learn/develop 
  • Able to communicate clearly and concisely 
  • Confident on the telephone 
  • Shows good attention to detail 

Qualities Required

  • A self-starter with the natural drive to succeed 
  • Able to work unsupervised (in due course) 
  • Confident in dealing with people at all levels 
  • The ideal candidates will be methodical and organised 
  • They must be a team player with a friendly disposition 
  • Reliable, punctual, and dependable 
  • Someone who can think on the spot would be a real asset to the business 
  • Commitment to undertake and successfully complete the apprenticeship programme 
  • Can demonstrate the ability to be professional in matters of confidentiality, honesty, conduct, performance, and attendance 
  • Ability to treat colleagues and visitors with respect and dignity 

Qualifications Required

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths) 

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest

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