Technical IT Support Apprentice - 73354 - Advanced (Level 3)

Westwood Associates Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,000.00
37.5 hours per week Shifts TBC upon interview.
15 months (duration)
28 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
25 June 2021 (application closing date)
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Job Description

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a 15-month apprenticeship.


Main responsibilities: [Day-to-day activities include:]

  • Speaking to customers
  • Taking 1st Line support calls and logging them
  • Installing and repairing hardware from laptops – servers
  • Assist in development of Westwood’s Sales offerings in the technical team
  • Achieving given targets and to work with self-driven motivation and professionalism
  • Working as part of the Westwood team – being a team player

Future Prospects

Progression within the company. 

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • A keenness to work in a fast-paced environment 
  • Good verbal and communication skills 
  • The ability to prioritise tasks and problem solve 
  • Able to work well under pressure and show a willingness to learn/develop 
  • Able to communicate clearly and concisely 
  • Confident on the telephone 
  • Shows good attention to detail 

Qualities Required

  • A self-starter with the natural drive to succeed 
  • Able to work unsupervised (in due course) 
  • Confident in dealing with people at all levels 
  • The ideal candidates will be methodical and organised 
  • They must be a team player with a friendly disposition 
  • Reliable, punctual, and dependable 
  • Someone who can think on the spot would be a real asset to the business 
  • Commitment to undertake and successfully complete the apprenticeship programme 
  • Can demonstrate the ability to be professional in matters of confidentiality, honesty, conduct, performance, and attendance 
  • Ability to treat colleagues and visitors with respect and dignity 

Qualifications Required

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths) 

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest