Technical Customer Operations/Infrastructure Technician Apprentice - 19346
We get half a dozen incoming requests (mostly email) each day for assistance. They can take from a few moments to several hours to work through and solve. The number you have to refer to a colleague will decrease with time as your customer, technology and systems knowledge improves.
Understanding client requirements and documenting them product improvements often presenting these to programmers and discussing them with programmers.
Setting up reports for clients. Developing and deploying systems.
- Data migration
- Creating document templates
- Changing client parameters & customising the system
- Setting up auto responders
- Helping to deploy staff and client portal
- Internal customer operations management: participating in quality and security improvement workshops for example
- Process improvements
- Security ISO27001
- Logging procedures and improving efficiency and automation to reduce admin tasks to a minimum
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Passionate about tech
- Good communication skills
- Willingness to learn
- Basic IT knowledge
- Team player
- Someone with an enthusiastic and professional attitude and a commitment to learning new skills
- 3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and maths (or equivalents) at grade C/4 or above
- Infrastructure Technician Level 3 standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.