Link It UK Limited

Tech Support Apprentice - Advanced (Level 3)

Link It UK Limited (Employer)

Intequal Limited (Training Provider)

Weekly wage £192.40
40.0 hours per week 8.30am - 5.30pm
17 months (duration)
6 June 2022(start date)
Information communications technician (apprenticeship standard)
30 May 2022 (application closing date)
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Job Description

Do you have a passion for technology and great customer service skills?


Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Tech Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client, founded in 2004 is based in Derby. They provide bespoke IT and telecoms solutions to a wide range of organisations, including schools and businesses. Their aim is to ensure organisations truly benefit from investment in their IT infrastructure by ensuring systems work efficiently and users are trained to use them effectively.

Job Role

We are looking to recruit a Tech Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. It is a very varied role offering great learning opportunities.
Your main roles and responsibilities will include:
• Providing technical support to schools & business
• Networking issues
• Hardware repairs
• Server work
• Installations
• Support Windows software
• Mobile device management

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

Future Prospects

Ongoing development and support

Reality Check

A driving licence is required

Skills Required

• Some knowledge of IT
• Home networking knowledge, perhaps while studying ICT at college
• Must be a driver

Qualities Required

  • The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

Qualifications Required

To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT. 

Training Provided

The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

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