Flip Connect

Support / Helpdesk Administrator Apprentice - Advanced (Level 3)

Flip Connect (Employer)

Solveway Limited (Training Provider)

Annual wage £9,000.00 to £10,920.00
37.5 hours per week Monday to Friday 9am - 17:30
13 months (duration)
4 November 2020(start date)
Business Administrator (apprenticeship standard)
30 October 2020 (application closing date)
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Job Description

You will be responsible for providing administrative support in an effective and efficient manner for a Telecoms company based in Hitchin, Hertfordshire.


Key Responsibilities and Tasks

Provide daily support as follows:

  • Answering & directing calls
  • Replying to emails
  • Raising customer support tickets
  • Raising invoices
  • Sending customer statements
  • Ordering of equipment
  • Updating company CRM system

Future Prospects

This apprenticeship can lead to full time employment.

Skills Required

  • Good customer service focus, pleasant and confident telephone manner and a happy-to-help approach
  • Enjoys helping others and resolving queries and problems
  • Able to adopt and follow standard processes, as well as challenge ways of working, with suggestions for improved efficiency and customer service
  • Confident communicator, with the ability to liaise with all levels across the business and contribute in meetings
  • Able to work in a dynamic and challenging environment, with flexibility to deal with change and different priorities
  • Able to work with minimum supervision to tight deadlines and across different aspects of the role, on a rota basis
  • Good general system skills, Microsoft Word/Excel/Outlook

Qualities Required

  • Strong commitment and motivation with a respect for deadlines, ownership of tasks and working as a team
  • Reliable and punctual
  • Self-motivated


Qualifications Required

English and maths GCSE 4 - 9 or equivalent

Training Provided

The Standard in  Business Administration delivered by Solveway is a work based Training Programme which explores all aspects of the knowledge, skills and behaviours of business administration. Developed by Employers, The Business Administration Apprenticeship  Standard will provide you with a thorough understanding of this subject, allowing you to learn about:

  • Company values, culture and skills
  • Business fundamentals
  • Decision making
  • Relevant regulations and policies
  • Project management
  • Processes
Register interest