Daly Telecom Ltd

Support Engineer (Level 3 Infrastructure Technician Apprenticeship) - Advanced (Level 3)

Daly Telecom Ltd (Employer)

Primary Goal Limited (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday to Friday - 9am to 5pm.
18 months (duration)
1 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
29 May 2021 (application closing date)
Register interest

Job Description

Successful apprentice will work towards the Level 3 Infrastructure Technician apprenticeship standard including MTA Network Fundamentals, MTA Mobility and Devices Fundamentals, MTA Cloud Fundamentals, MTA Software Development and ITIL Foundation Level.


By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, you will gain amazing industry recognised Microsoft qualifications without the need of going to college: 

  • Microsoft MTA Server Fundamentals
  • Microsoft MTA Networking Fundamentals
  • Microsoft MTA Software Development Fundamentals
  • Microsoft MTA Mobility & Devices Fundamentals
  • BCS Business Processes

What you will be doing:

  • Working between the office base and customer sites across the UK
  • Taking support calls, logging and resolving faults with remote software management or site visits if required
  • Supporting our onsite engineers with Voice and Data installations throughout a range of sites, from retail units to commercial office spaces
  • Assisting with the maintenance of Voice and Data networks and communication systems
  • Undertake training and industry related courses that benefit the job role

Future Prospects

This is a great opportunity for you to develop skills that will enhance your career in IT. With a Primary Goal apprenticeship, you will gain the knowledge to be able to move into a technical or curriculum-focused role. The opportunities are immense! We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Reality Check

  • Excellent overtime rates paid
  • 28 days holiday including bank holidays
  • Birthday holiday
  • Company Pension
  • Company Insurance

Skills Required

  • Feels confident using hardware, software and other technical devices
  • Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends

Qualities Required

  • Has a true passion for technology
  • Has good communication and interpersonal skills
  • Has experience working with children/young people is desirable!
  • Has a passion to learn with enthusiasm and motivation to achieve success
  • Loves helping others and enjoys working with people of all ages
  • Is committed to complete the full apprenticeship programme
  • Has the ability to work well in a team and independently using their own initiative

Qualifications Required

We require someone who is educated to GCSE standard English and maths grade 4/C (or above), or Functional Skills Level 2 in English and maths.

Training Provided

Advanced Infrastructure Technician Standard.

  • Comprehensive digital pre-apprenticeship induction programme (including health and safety, safeguarding, PREVENT, technical and curriculum specifics)
  • Level 3 Infrastructure Technician apprenticeship standard
  • e-learning training materials
  • Specialist vendor and technical certificates
  • Access to practice labs to develop technical competency
  • 12 training days with Tablet Academy (specialist technology curriculum partner)
  • Curriculum knowledge base (lesson plans, resources etc)
  • Monthly assessor visits and competency checks
  • Support desk (technical, curriculum and pastoral)
  • Personal Learning and Thinking Skills and Key Skills development
  • Employment Rights and Responsibilities module
Register interest