Big Creative Training Ltd

Student Services Apprentice Administrator – Attendance Officer - Advanced (Level 3)

Big Creative Training Ltd (Employer)

Hawk Management (UK) Limited (Training Provider)

Annual wage £16,000.00
35.0 hours per week Monday to Friday, 9am – 5pm (1-hour lunch).
15 months (duration)
10 October 2022(start date)
Business administrator (apprenticeship standard)
30 September 2022 (application closing date)
Register interest

Job Description

Big Creative Training have a vacancy within their Student Services Team, to provide support with attendance and punctuality monitoring of students. The ideal candidate should have strong communication skills and should be comfortable assisting people face to face.


What will the apprentice be doing?

Specific duties of careers administration apprentice (subject to change)

  • Monitoring learner attendance and punctuality
  • Contacting Parents and carers regarding attendance & punctuality
  • Administration duties as directed by the Student Services manager
  • Progression tracking of learners once they leave
  • Student welfare and IAG
  • Tracking internal progression including High Needs learners
  • Tracking learners with health issues
  • Pastoral support as required by students
  • Breakfast club as per team rota
  • Certificates / predicted grades letters for showcase event
  • Tracking of engagement with student services / issue / outcome
  • Exam Invigilation as required
  • General Administration support within the team

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprenticeship Programme:  Business Administrator
Level: 3
Duration: 15 months
Course Type: Apprenticeship Standard

Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place.

Units Covered:

The Apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.

These are grouped into 3 themes which complement each other and are as follows:

1)    Core Business & Administration

2)    Managing Self & Personal Skills

3)    Using Resources & Achieving Results.


  • After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.
  • After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.
  • End-Point Assessment (EPA) will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met

Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.

What is the expected career progression after this apprenticeship?

As the company grows there could be progression to supervisor in this department in the coming years, once apprenticeship has been completed then there is the opportunity to work towards an IAG qualification.

Reality Check

We have two sites which are ten minutes’ walk apart. This role will require some time on both sites. Transport links are excellent for both sites

Skills Required

Communication skills, IT skills, Customer care skills, Non judgemental

Qualifications Required

GCSE or equivalent English (Grade 4 /C) Essential
GCSE or equivalent Maths (Grade 4 / C) Essential
Register interest