Stoneacre

Stoneacre SEAT Wrexham Service Advisor Apprentice

Employer:

Stoneacre

Training Provider:

BABCOCK TRAINING LIMITED

Weekly wage £156.00
40.0 hours per week Shifts TBC, possible Saturdays
duration: 2 years
start: 23 September 2019
Wrexham
Advanced(level 3)
Customer Service (apprenticeship standard)
3 September 2019 (application closing date)
Our Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair. We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.

Responsibilities

The Service department is vital to the success of our business. Our Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. 

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day to day basis may include:

  • Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
  • Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
  • Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
  • Upselling; Promoting the sale of accessories and service plans.

Future Prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity move your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Reality Check

Please do not contact the retailer. Babcock Training are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application.

Skills Required

Our ideal Service Advisor apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.

Qualities Required

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

  • Enthusiasm and willingness to learn
  • Teamwork
  • Strong communication
  • Customer Service

Qualifications Required

GCSE grades A – C (new grades 9 – 4) or equivalent in English, maths and Science.

In Scotland, applicants must have or be predicted to achieve National 4 or above in English, Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted. 

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key Skills Level 2
  • NVQs
  • Essential Skills (Wales)
  • Functional Skills Level 2
  • Core Skills (Scotland)

Training Provided

Customer Service level 2 framework

Training will be delivered over a number of block release weeks at our state-of-the-art training centre. Accommodation and transport will be provided as required. Here, our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

When you return to your workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained at the Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand standard certifications.

On successful completion of the two year programme you will receive the following:

  • Level 2, progressing to Level 3 Diploma in Customer Service
  • 2 x Apprenticeship Completion Certificates  (at L2 & L3)

Brand specific certifications

Apply now

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