Starbucks Supervisor Apprenticeship - Advanced (Level 3)

Starbucks Coffee Co (Employer)

Lifetime Training Group (Training Provider)

Weekly wage £395.20
40.0 hours per week 40 hours per week, shift work including evenings and weekends. Shifts TBC.
15 months (duration)
9 July 2021(start date)
Hospitality supervisor (apprenticeship standard)
2 July 2021 (application closing date)
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Job Description

Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a Supervisor Apprenticeship to join our Starbucks team.

Responsibilities

Starbucks Supervisors help run their store as if it belongs to them. This includes a variety of day-to-day responsibilities from delivering legendary customer service to following Starbucks’ operational policies and procedures. 

**PLEASE ATTACH AN UP-TO-DATE CV TO YOUR APPLICATION**

Your role will include but will not be limited to the below behaviours.

Achieving Results:

  • Anticipating customer and store needs by constantly evaluating environment and customers for cues
  • Communicating information to manager so that the team can respond as necessary to create the Third-Place environment during each shift
  • Acting with a customer comes first attitude and connecting with the customer
  • Discovering and responding to customer needs
  • Executing store operations during scheduled shifts. Organizing opening and closing duties as assigned
  • Following procedures for cash handling and safety and security to ensure the safety of all partners during each shift
  • Following all cash management and cash register policies and ensuring proper cash management practices are followed by shift team
  • Following up with baristas during the shift to ensure the delivery of legendary customer service for all customers
  • Providing quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Following health, safety and sanitation guidelines for all products
  • Recognizing and reinforcing individual and team accomplishments by using existing organizational tools and by collaborating with your store manager to find new, creative, and effective methods of recognition
  • Utilizing operational tools to achieve operational excellence during the shift

Helping Others Succeed:

  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Provides feedback to store manager on partner performance during shift
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns

In return for your hard work as our Supervisor Apprentice, you will receive a competitive salary. Additionally, you will receive: 

  • 50% Discounts on food and beverages whilst on shift
  • Free bag of coffee every week 
  • A passionate and fun team environment
  • Fantastic training and development opportunities - coffee education!
  • Discounts on food and beverages whilst off shift
  • Recognition Schemes
  • Join an established, successful and growing franchise 
  • Opportunities across multiple existing high-profile brands with many more to come!

Alongside your day to day work and training, you will be working towards your Hospitality Supervisor – Outlets L3 standard qualification which will be delivered through a blended social learning experience. This includes but is not limited to 1-to-1 visits from your regional trainer, self-study, and remote visits. 
The apprenticeship is a structured, learner and employer focused development programme which is designed to support you on your chosen career path. Once you are signed up onto the apprenticeship programme, you will be able to get students discounts through an N.U.S. card and you will be earning money while studying towards a nationally recognised qualification.

At Starbucks you will be working towards a Hospitality Supervisor Outlets Level 3 Apprenticeship standard over the course of 15 months.

Future Prospects

Ongoing training and development within Starbucks as well as through the apprenticeship training programme.

Reality Check

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.
Successful candidates must have the right to work in the UK.
Ongoing training and development within Starbucks as well as through the apprenticeship training programme.

Skills Required

  • Experience in running a shift in retail/hospitality is an advantage but not essential - if you have the right attitude we can provide you with all the training you will need however strong supervisory experience as a minimum is an advantage
  • Candidates must be fully flexible in working hours and may be required to cover various shifts including weekends and evenings

Qualities Required

A Supervisor Apprentice must have the drive, passion and a natural energy to deliver a fabulous customer experience and consistent product every time! We are looking for someone who:

  • Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
  • Maintains regular and consistent attendance and punctuality 
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

Qualifications Required

No qualifications are required for this role.

Training Provided

  • Hospitality Supervisor – Outlets L3 Apprenticeship
  • Functional Skills in English and maths
     
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