Software and IT Support Apprentice - 19226



Training Provider:


Annual wage £13,000.00
37.5 hours per week All details will be confirmed upon interview.
duration: 15 months
start: 13 January 2020
Advanced(level 3)
Software Development Technician Level 3 (A level) (apprenticeship standard)
23 December 2019 (application closing date)
Candidates with prior business experience in the Haulage industry and or Consumer Goods will be preferred. Our suite of products includes a dynamic web-based enterprise system that uses the latest and greatest technology stack in Rapid Cloud-based Software development. This role is an “all-rounder position”.


This role requires you to work across the entire software development and usage lifecycle.

Main role/responsibilities will include but not be limited to:

Software support and testing:

  • Receive customer support calls (and e-mails), understand their problem, and resolve it for them
  • Design and develop program enhancements to resolve future issues

Customer implementation:

  • Accompany the customer implementation team to customer sites, understand their requirements and develop high quality customer specification documents

Software development:

  • Develop and implement changes to existing code based on the specification and brief
  • Develop new code to operate with the existing code and functions
  • Develop completely new functionality based on specification and brief

Future Prospects

The apprentice will be considered as a real team member and they will be able to make a real impact in the company in terms of support and customer satisfaction.

After completing the apprenticeship, the apprentice will be offered a permanent position, if we are the right fit for each other.

Reality Check

Company perks and benefits: 

  • In-house one-to-one training
  • A flexible and collaborative environment

Important information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

  • A recent degree in a STEM subject (Computer Science, Information Technology, maths, Physics, etc.)
  • The ability to write code in ONE OO programming language (Java, C#, C++ etc.)
  • SQL knowledge and a good understanding of databases in general
  • HTML, CSS, Javascript knowledge a plus

Qualities Required

  • Customer service skills
  • Sense of initiative
  • Keen attention for detail
  • Enjoy speaking on the phone
  • Team player

Qualifications Required

  • 7 GCSEs (or equivalent) total
  • English and maths GCSE (or equivalent) grade D/3 or above
  • 3x GCSEs (or equivalent), grade A*-C/9-4 in any subject

Training Provided

  • Level 3 Software Development Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apply now