The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
- Providing advice to customers who are having problems with their vehicles
- Taking sales orders from customers both face to face and over the phone
- Stock control for vehicle parts and accessories
- Maintaining an ordered stock room
- Raising invoices for parts sold
- Liaison with internal teams to ensure the correct stock is place at the right time
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
For more information please visit: https://www.gov.uk/national-minimum-wage-rates
Please do not contact the retailer. Babcock Training are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application.
- Teamwork skills
- Strong communication skills
- Customer Service skills
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided)
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail
GCSE grades A* – C (new grades 9 – 4) or equivalent in English, maths and science.
In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, maths and either a science or technical subject.
'Equivalent' grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- Essential Skills (Wales)
- Functional Skills Level 2
Training will be delivered over a number of block release weeks at our state-of-the-art training centre. Accommodation and transport will be provided as required. Here, our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
When you return to your workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained at the Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand standard certifications.
On successful completion of the one-year programme you will receive the following:
- Level 2 Customer Service Practitioner Apprenticeship Standard
- Apprenticeship Completion Certificate
- Brand specific certifications