London Borough of Haringey

Service Desk Technician Apprentice

Employer:

London Borough of Haringey

Training Provider:

THE WKCIC GROUP

Annual wage £14,672.76
30.0 hours per week Monday to Friday, start and end times to be arranged upon commencing..
duration: 12 months
start: 15 October 2019
N22 7TR
Advanced(level 3)
Infrastructure technician (apprenticeship standard)
1 September 2019 (application closing date)
Are you interested in a Digital career? This is an exciting opportunity to begin a career in Haringey Council’s Digital Services. We are aiming to provide the best digital services to the people that live and work in the borough.

Responsibilities

What you will do in your working day

The team are the first point of contact for staff with an IT problem, you will learn how to:

  • Set staff members up on I.T systems and provide support when they need it
  • Deal with faults on mobile devices
  • Provide general advice on how to use your IT productively
  • Undertake analysis, diagnosis and resolution of user problems and issues, password resets, helping them use their phones, to more complex technical incidents such as user account queries, printer faults and software/hardware faults.

 

The training you will be getting

On this apprenticeship you will be trained to become a Service Desk Analyst and will be required to attend an Infrastructure Technician, level 3 apprenticeship training course either for 1 day per week or block training at Capital City College.

 

What to expect at the end of your apprenticeship

At the end of this apprenticeship you will ready to work as a Service Desk Analyst in the digital industry or branch off in a different route.

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

Qualifications Required

GCSE or equivalent English (Grade grade A* - C or 9 – 4 or eq) Essential
GCSE or equivalent Maths (Grade Grade A* - C or 9 – 4 or eq) Essential
Other Other in level 2 qual or eq or experience in IT (Grade A* - C or 9 – 4 or equivalent) Essential

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