Service Desk Apprentice - Advanced (Level 3)

Razorblue Ltd (Employer)

Baltic Training (Training Provider)

Annual wage £8,840.00
37.5 hours per week Monday to Friday 9.00am to 5.00pm with 30 minutes for lunch
15 months (duration)
26 October 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
18 October 2020 (application closing date)
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Job Description

Razor blue are currently looking to expand their ever growing team, through the addition of a Service Desk Apprentice. The apprentice will be joining a large team of IT experts in their modern open plan office situated in the Colburn Business Park, in Catterick.


Roles and Responsibilities:

Typical roles and responsibilities include (but are not limited to):

  • 1st line support duties within a helpdesk environment
  • Handling and resolving tickets
  • Remote fixes and troubleshooting
  • Hardware configuration and maintenance
  • Software configuration and maintenance

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Razorblue.

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Reality Check


  • 22 day holiday plus Bank Holidays
  • Excellent transparent and clear progression routes within the business

Skills Required

  • Good organisational and time management skills
  • Excellent communication skills
  • Good interpersonal skills

Qualities Required

  • Some customer service experience is desired
  • Someone who can drive or is learning is desired but not essential

Qualifications Required

Grade 4/C GCSE or Functional Skills Level 2 maths or equivalent.

Training Provided

Infrastructure Technician Standard Level 3.

Register interest