Service Advisor Apprenticeship - Intermediate (Level 2)

Pip Bayleys Truck Centre (Employer)

Remit (Training Provider)

Annual wage £12,480.00
40.0 hours per week 8am - 4.30pm Monday to Friday
13 months (duration)
5 July 2021(start date)
Customer service practitioner (apprenticeship standard)
25 June 2021 (application closing date)
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Job Description

Pip Bayleys have a brilliant opportunity for an Apprentice Service Advisor to join their team. They are on the search for an enthusiastic individual who has a passion for delivering excellent customer service and a strong team-work ethic.

Responsibilities

Roles and responsibilities include:

  • Dealing with customer and clients needs face-to-face and over the phone with a professional and friendly approach
  • Service reception cover
  • Contacting external customers and providers for various information requests
  • Assisting with day-to-day smooth running of the service desk
  • MOT and vehicle bookings
  • General duties relevant to the smooth and efficient operation of the department as required by your line manager
  • Assisting with estimating & invoicing

Future Prospects

At Pip Bayleys, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression.

Skills Required

  • Generally computer literate
  • Great customer service skills
  • Experience using Microsoft Office 365 (desirable)
  • Excellent communication skills
  • Good time management & organisational skills
  • Ability to work well as part of a team

Qualities Required

  • Confident speaking on the phone

Qualifications Required

  • No required qualifications, although a Grade 4/C or equivalent in English and maths may be advantageous

Training Provided

Good or bad customer service can make or break a business. In this day and age, organisations recognise the importance of good customer service and focus on developing this within their workforce.

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2. 

On successful completion, you will receive:

  • Level 1/Level 2 Functional Skills in English & maths (if required)
  • Level 2 in Customer Service
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