Jungheinrich UK Limited

Service Administrator Apprentice - Advanced (Level 3)

Jungheinrich UK Limited (Employer)

Intec Business Colleges Limited (Training Provider)

Annual wage £18,000.00
37.5 hours per week Monday to Friday 8am- 4pm or 9am to 5pm to be agreed with your line manager. No evenings or weekend work.
18 months (duration)
27 June 2022(start date)
Customer service specialist (apprenticeship standard)
2 positions available
31 May 2022 (application closing date)
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Job Description

Comprehensive administration support role in Customer Services, supporting Engineers, Dispatchers and Service Management for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved.

Responsibilities

What will the apprentice be doing?

Processing and control of sub contract orders and invoicing
Preparation of SAP quotations for external repairs
Raising any necessary Credit and Debits
Raising Purchase Orders for suppliers, follow up, control and monitor
Provide cover for Service Dispatcher when required

What training will the apprentice take and what qualification will the apprentice get at the end?

To work towards a level 3 Customer Service Specialist qualification which will incorporate providing a full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved.

What is the expected career progression after this apprenticeship?

You will be offered a permanent role within JHUK, and subject to completion of all apprenticeship milestones, and performance.

Skills Required

Communication skills, IT skills, Administrative skills, Logical, Team working, Initiative, Patience

Qualifications Required

GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent Other (Grade 4-9) Essential
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