Scania Vehicle Aftersales Parts Advisor Apprenticeship - Intermediate (Level 2)

SCANIA (Employer)

Remit (Training Provider)

Annual wage £13,000.00
40.0 hours per week Monday to Friday, 08:00 - 16:00, shifts may vary.
12 months (duration)
10 January 2022(start date)
Supply chain warehouse operative (apprenticeship standard)
3 January 2022 (application closing date)
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Job Description

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? Do you want to join one of the world's largest manufacturers of commercial vehicles? The Scania Apprenticeship is for you!

Responsibilities

Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!

Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service.

You will ensure that the Workshop Teams and customers’ needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and responsibilities will include:

  • Being the first point of contact both face to face and over the telephone and delivering excellent customer service
  • Checking incoming stock against delivery notes and store stock in correct locations
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Support customers and workshop staff with parts identification and process
  • Process cash and card payments for customer parts
  • Ensure quality is maintained throughout all stages to exceed customers’ expectations
  • Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

Future Prospects

At Scania, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout their Global organisation.

Reality Check

Closing Dates:

Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications.

Travel:

Please check you are able to travel to Scania Sheffield branch easily each day.

Skills Required

You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.

Qualities Required

We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer service.

Qualifications Required

GCSEs at grades D/3 or above (or equivalent) in maths and English.

Training Provided

Level 2 Supply Chain Warehouse Operative apprenticeship standard.

As part of the apprentice role, you will be carrying out tasks such as picking and packing, moving stock around, maintaining stock records, receiving deliveries and cleaning. You will be checking stock for damages and will be loading goods ready for delivery.

You will learn how to safely use a variety of machinery, equipment and potentially vehicles that are common to a warehouse environment. You will learn the essential health and safety policies and procedures involved in the warehouse industry and will also develop key interpersonal skills as you will be required to communicate with a wide variety of people, both internally and externally.

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Related

About the employer

Scania is a global company, offering sales and services in more than 100 countries.

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