What will the apprentice be doing?
Working within the Service Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and expertise and we don’t like to disappoint!
Working as part of a team, the Service Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service.
Scania goes the extra mile to provide an excelled employment package for every member of staff. This can include; Incentive Schemes, Pension, Scania Rewards and an Employee Assistance Programme.
Roles and Responsibilities include:
- Dealing with customers and clients needs face-to-face and over the phone with a professional and friendly approach
- Service reception cover
- Contacting external customers and providers for various information requests
- Assisting with day-to-day smooth running of the service desk
- MOT bookings
- General duties relevant to the smooth and efficient operation of the department as required by your line manager
What training will the apprentice take and what qualification will the apprentice get at the end?
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
What is the expected career progression after this apprenticeship?
At Scania, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout their Global organisation.
Reality CheckClosing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications
Skills RequiredAdministrative skills, Communication skills
Qualifications RequiredGCSE or equivalent English Language (Grade A*-C 4-9) Essential
GCSE or equivalent Maths (Grade A*-C 4-9) Essential