Wilmington Shared Services Limited

Salesforce Administrator Apprentice - Advanced (Level 3)

Wilmington Shared Services Limited (Employer)

Ldn Apprenticeships Ltd (Training Provider)

Annual wage £18,000.00
40.0 hours per week Monday to Friday 9am to 5pm
15 months (duration)
11 July 2022(start date)
Digital support technician (apprenticeship standard)
Digital (route)
30 June 2022 (application closing date)
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Job Description

As a part of Wilmington's Salesforce Administration and Support team, you'll provide day-to-day support to Salesforce users to drive adoption and best practice in Salesforce. This is a fantastic opportunity to gain experience in handling inquiries from Salesforce users and act as an interface between the users and the Salesforce Support Team!


What will the apprentice be doing?

  • Receive, log and track inquiries and requests
    Set up and train Salesforce users, cleanse and prepare data for upload
  • Provide First Line Support to Wilmington Business Users through Jira
  • Resolve incidents at first contact
  • Data quality management
  • Provide necessary information to Business Users
  • Implement knowledge management
  • Ensure Service Requests handling are implemented in accordance with guidelines
  • Document/update Service Request procedures
  • Monitor usage and advocate best practice
  • Monitor data quality and integrity and perform data tasks (such as de-duping and data cleansing)
  • Assist in the production of user guides
  • Assist in the maintenance of system documentation
  • Provide post-deployment support
  • Contribute to driving adoption
  • Assist in the development of training plans

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Digital Support Technician
  • On average, 1 working day per week off the job requirement
  • Training location: Lansdowne, 278-280 South Lambeth Road, London, SW8



What is the expected career progression after this apprenticeship?

Full-time employment.

Skills Required

IT skills, Attention to detail, Problem solving skills, Administrative skills, Logical, Team working

Qualifications Required

GCSE or equivalent English (Grade 4/C grade or equivalent) Desired
GCSE or equivalent Maths (Grade 4/C grade or equivalent) Desired
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