Salesforce Administration Apprenticeship - Advanced (Level 3)

Scot JCB (Employer)

Ldn Apprenticeships Ltd (Training Provider)

Annual wage £13,000.00
39.0 hours per week Business Unit dependent: 8.30am to 5.00pm Monday to Thursday inclusive and 8.30am to 4.00pm Friday with a half hour unpaid break OR 8.00am to 5.00pm Monday to Thursday inclusive and 8.00am to 1.00pm Friday with a half hour unpaid break
15 months (duration)
23 August 2021(start date)
Digital Support Technician (apprenticeship standard)
Digital (route)
19 May 2021 (application closing date)
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Job Description

This position is a fantastic opportunity for you to kick start your career on Salesforce; working within JCB’s Customer First Team to support the administration of our Global Customer Relationship Management system.

Responsibilities

What will the apprentice be doing?

As a Junior Salesforce Administrator, your role is to support the Global Database Manager to:

- Create new users, manage user profiles, roles, permission sets, assignment rules, and license needs.
- Respond to support tickets from JCB and JCB Dealer users
- Create reports and dashboards for stakeholders
- Train new users and providing refresher training when required for existing users
Review and measure platform usage
- Collect, analyse and respond to user feedback and requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Digital Support Technician and a Salesforce Administrator Certification

What is the expected career progression after this apprenticeship?

As an Administrator you will work towards becoming an in-house salesforce expert with deep knowledge of the business processes within JCB.

 

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative

Qualifications Required

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential
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