The E.S.D. Control Centre Limited

Sales & Procurement Administration Apprenticeship - Advanced (Level 3)

The E.S.D. Control Centre Limited (Employer)

West Suffolk College (Training Provider)

Annual wage £9,000.00
37.0 hours per week Monday to Friday - 9am-5pm
21 months (duration)
28 February 2022(start date)
Business administrator (apprenticeship standard)
25 February 2022 (application closing date)
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Job Description

ESD Control Centre is dedicated to the delivery of world class service & products to it's customers, through these partnerships we grow as individuals and as a business. There is an opportunity for an apprentice to join the team.


Key objectives:

  • Inputting purchase & sales order entries within agreed time frames.
  • Providing timely order confirmations to customers.
  • Confirming orders have been received by suppliers and getting accurate lead times inputted into the stock management system.
  • Providing weekly updates to customers on outstanding orders.
  • Getting periodical updates from suppliers on outstanding purchase orders.
  • Providing the team with both procurement & customer support, including delivery discrepancies, lead-time queries and any additional requirements.

Key responsiblities:

  • Attending regular team meetings and one-on-one review meetings with Account Manager to build more effective communications, and to highlight training and development needs and communicate feedback on weekly events.
  • Providing timely feedback to Account Manager on any customer and supplier issues regarding complaints and supply.
  • Adhering to all company policies, procedures and business ethics codes.
  • Managing, where necessary, day to day supply chain issues to meet agreed customer service levels, involving liaising with customers and suppliers.
  • Providing support and flexibility for additional divisions as required
  • Ensuring electronic and manual filing is maintained and accurate.
  • Arranging pro-forma invoices and acquiring payment details when necessary.
  • Responding to and providing Proof of Delivery requests as required.
  • Liaising with our transport partner to overcome delivery issues and proactively find solutions for these problems.
  • Proactively updating customers on any delivery issues and liaising with the senior GST team members Providing the team with customer queries support, including delivery discrepancies, lead-time queries and any additional requirements.
  • Advising Account Manager of any equipment or building functional issues.
  • Ensuring personal development on new systems and processes are completed whilst ensuring daily responsibilities are not affected.
  • Conducting professional customer enquiry handling in a positive and informative manner maintaining high levels of customer service.

Future Prospects

This role will give you a broad understanding of the functions of an SME from operations, new business development, account management, logistics and stock management. The role is designed to allow you to understand all key aspects of our business for you to specialise in one of these functions in the future.

Reality Check

In this role you will be assisting and supporting the Global Service Team (GST) with a variety of sales and procurement functions. It will be primarily office based working. The Global Services team manages a diverse pool of internationally located clients, whom are the industry leaders in their field.

Skills Required

  • Ability to follow instructions with a high attention to detail.
  • Professional verbal and written skills.
  • Willingness to learn a strong understanding of the supplier & customer base.
  • To develop specific market knowledge and requirements.
  • Willingness to fulfil a variety of tasks in order for the team achieve its KPl's
  • Ability to interact and cooperate with all company employees

Qualities Required

  • A 'Can do' attitude is essential - You'll enjoy a fresh day to day challenge and thrive on working on multiple tasks. 
  • You will be flexible and understand that sometimes the days challenges may take a different path than anticipated. 

Qualifications Required

  • GCSE Grade A*-C (9-4) in Maths and English, or equivalent.

Training Provided

  • Business Administrator Level 3
  • Functional skills if needed
Register interest