ROAD TO RECOVERY (UK) LIMITED

Road to Recovery Claims Handler Customer Service Apprentice - LS776

Employer:

ROAD TO RECOVERY (UK) LIMITED

Training Provider:

MEADOWHALL TRAINING LIMITED

Weekly wage £136.50
35.0 hours per week Shifts to be confirmed.
duration: 12 months
start: 3 February 2020
Sheffield
Intermediate(level 2)
Customer service practitioner Level 2 (GCSE) (apprenticeship standard)
20 January 2020 (application closing date)
We are seeking an Apprentice to work with a small friendly team in a fast-paced environment working mainly within Claims Handling and Customer Support. On-going training and support will be given with progression opportunities for the right candidate

Responsibilities

We are currently seeking an Apprentice to work with a small friendly team in a fast-paced environment working mainly within Claims Handling and Customer Support.  On-going training and support will be given and there are progression opportunities for the right candidate.

Duties Will Include:

  • Handling inbound and outbound telephone calls in Claims Handling
  • Following all aspects of the claim from start to completion, after initially receiving the claim from the salesperson on the road/internet or another source
  • Email claim updates - Entering files on the system, informing file handlers of any issues and updates and dealing with any issues with the Accident Service Provider and Solicitors
  • Chasing outstanding payments - Liaising with external contacts.  Checking required documents and sourcing reasons why claims are cancelled
  • Try to claw back cancelled claims
  • Deal with breakdowns as they come in via Apex and log onto the Portal
  • Deal with all VRO requests from new garages, add them to the system and send rates and confirm
  • General administration duties as required

Future Prospects

Progression to a permanent role for the right candidate.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Good verbal communication skills
  • An awareness of Microsoft Office packages

Qualities Required

  • Good organisational skills
  • Have a confident approach
  • Use own initiative
  • Good timekeeping and reliability

Qualifications Required

A good level of GCSE's to include English and maths.

Training Provided

The successful candidate will study a Level 2 - Customer service practitioner standard. This will be aided by an Assessor who will carry out all assessments as work based learning, within the workplace.

Apply now