What will the apprentice be doing?
As part of our Road Sales team, you’ll be liaising with all relevant parties to ensure that our customer expectations are met/exceeded during the movement of their goods across Europe. You’ll be in communication with various people and using IT systems to process requirements from customers and overseas agents. It’s a varied role, and your training will equip you to be involved in problem-solving, finance tracking and supporting the account managers with their day to day duties.
Our Road Logistics Sales Apprenticeship is a two-year programme, combining practical on-the-job training with study towards the Level 2 Customer Service certificate, potentially followed by the Level 4 Sales Executive apprenticeship. You will work within a successful sales team while learning everything you need to know to be a top sales performer whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
Your apprenticeship will include:
Face to face workshops
1:1 meetings with your tutor every month
On the job training to enable you to put into practice the skills you are learning
You’ll be learning how to:
Efficiently process bookings from clients and overseas agents onto the system.
Provide operational support for the Freight Account Managers when required.
Liaise with all relevant parties throughout the shipment to organise the movement of goods
Deal with any issues that may arise during a shipment and ensure the client and Freight Account Manager is updated.
Process sales and purchase invoices of the branch
When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will achieve:
- Customer Service Level 2
- Level 2 Functional Skills in Maths and English if required
You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
What is the expected career progression after this apprenticeship?
You will have the opportunity to receive pay raises and bonuses during your apprenticeship but, beyond this, Freight Account Managers and gain access to an attractive performance related bonus scheme
Reality CheckOn successful completion of the apprenticeship, there is the potential opportunity to secure a full time role within the Overland Sales Team. After gaining your qualifications and learning how to be an effective member of the team, successful apprentices are expected to be ready for promotion into a Freight Account Manager role
Skills RequiredCommunication skills, IT skills, Organisation skills, Customer care skills, Team working, Initiative, Strong personality, Resilience, A willingness to learn, Supportive of the business
Qualifications RequiredGCSE or equivalent Maths and English (Grade A*-D/9-3 in English and maths) Desired