What will the apprentice be doing?
You will be involved in a wide range of activities which will give you valuable practical work experience in a fast-paced customer focussed office environment. As part of your role, you will be responsible for the administration of customer accounts including:
- Responding to customer enquiries by telephone, in writing and face-to-face
- Opening and closing accounts
- Processing applications for discounts and exemptions
- Setting up direct debits
- Taking payments and negotiating payment arrangements
What training will the apprentice take and what qualification will the apprentice get at the end?
As well as the experience you will gain through the role itself, you will also continuously develop your organisational, administrative and communication skills whilst studying towards a Level 3 qualification in Business Administration.
What is the expected career progression after this apprenticeship?
The administration role may be a gateway to further career opportunities, such as management or senior support roles.
Skills RequiredCommunication skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working
Qualifications RequiredGCSE or equivalent English (Grade Grade C (or 4 ) and above) Essential
GCSE or equivalent IT (Grade Grade C (or 4 ) and above) Essential
GCSE or equivalent Maths (Grade Grade C (or 4 ) and above) Essential