Mercedes-Benz of Stoke

Retail Parts Advisor Apprenticeship - Advanced (Level 3)

Mercedes-Benz of Stoke (Employer)

Mercedes-Benz Cars UK Limited (Training Provider)

Annual wage £10,004.80
40.0 hours per week TBC by employer.
12 months (duration)
20 October 2022(start date)
Retail team leader (apprenticeship standard)
6 October 2022 (application closing date)
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Job Description

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries & at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting & analysing purchasing habits, as well as developing your ability to retain customers.


What will the apprentice be doing?

The role of a Retail (Parts) Advisor Apprentice:

·       Building and maintaining relationships with internal and external customers both in person and over the phone

·       Developing relationships with other departments

·       Preparing orders

·       Meeting deadlines

·       Stock control/Management

·       Processing Warranty Claims and Payment

·       Identifying Parts

·       Business development/ Planning

·       Marketing and Visual Merchandising

·       Forecasting and Budgeting

Managing logistics including organising and arranging deliveries

What training will the apprentice take and what qualification will the apprentice get at the end?

You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.

Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

What is the expected career progression after this apprenticeship?

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

Parts process specialist
Parts supervisor
Parts manager
After sales manager
May lead to sales executive

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience

Qualifications Required

GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired
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