Mercedes-Benz Birmingham Parts Distribution Centre

Retail Parts Advisor Apprentice - Intermediate (Level 2)

Mercedes-Benz Birmingham Parts Distribution Centre (Employer)

Mercedes-Benz Cars UK Limited (Training Provider)

Annual wage £10,004.80
40.0 hours per week Shifts TBC. This will be confirmed by the employer at interview, as days and times may vary.
18 months (duration)
1 September 2022(start date)
Retailer (apprenticeship standard)
3 June 2022 (application closing date)
Register interest

Job Description

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries & at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting & analysing purchasing habits, as well as developing your ability to retain customers & increase market saturation


What will the apprentice be doing?

The role of a Retail (Parts) Advisor Apprentice:

Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock Control/ Management
Processing Warranty Claims and Payments
Identifying Parts
Business development/ Planning
Marketing and Visual Merchandising
Forecasting and Budgeting
Managing logistics including organising and arranging deliveries

What training will the apprentice take and what qualification will the apprentice get at the end?

Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations.

Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

What is the expected career progression after this apprenticeship?

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

Parts process specialist
Parts supervisor
Parts manager
After sales manager
May lead to sales executive

Reality Check

Please consider the time to travel to the site of employment daily and consider the cost of travel in relation to apprenticeship wages. The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience, Sales skills, Complaint resolution skills

Qualifications Required

GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired
Register interest


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