United Carpets

Retail Apprentice - Intermediate (Level 2)

United Carpets (Employer)

The Nvq Training Centre Limited (Training Provider)

Weekly wage £156.00
30.0 hours per week Monday - Friday 9-5
12 months (duration)
10 November 2020(start date)
Retailer (apprenticeship standard)
6 November 2020 (application closing date)
Register interest

Job Description

Retail assistant required to operate on the shop floor


  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organise workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases

Future Prospects

Full-time permanent role with the company

Skills Required

  • Good Numeracy and Literacy skills
  • Ability to multitask
  • Attention to detail
  • Strong organisational skills
  • Effective communication
  • Good computing skills and a sound knowledge of Microsoft Office packages

Qualities Required

  • Willing to learn
  • Keen and hard working
  • Exceptional time keeping
  • Confident
  • Polite
  • Friendly
  • Courteous

Qualifications Required

Minimum A-C 9-4 GCSE English and maths

Training Provided

Teaching and learning the skills, knowledge and behaviours to be competent within Retail

Retailer Level 2

Register interest