DISTEX LTD

Retail Apprentice

Employer:

DISTEX LTD

Training Provider:

MEADOWHALL TRAINING LIMITED

Weekly wage £190.00
38.0 hours per week Shifts to be confirmed.
duration: 12 months
start: 17 December 2019
Rotherham
Intermediate(level 2)
Retail (apprenticeship standard)
3 December 2019 (application closing date)
This is a fantastic opportunity to join the team at Distex Ltd, dealing with customer enquiries regarding PC, Phone and Tablet repairs. The role will involve serving in the front of the shop, carrying out sales and other duties as required.

Responsibilities

This is a fantastic opportunity to join the team at Distex Ltd, dealing with customer enquiries regarding PC, Phone and Tablet repairs. The role will involve telephone communication with customers as well as serving in the front of the shop, carrying out sales and other duties as required.

Duties Will Include:

  • Handling inbound and outbound customer calls, dealing with customer enquiries and updating customers on the progress of their repairs
  • Face to face sales and customer service support within the shop.
  • Processing customer payments
  • Maintaining and replenishing stock within the shop and arranging displays of items for sale
  • Developing knowledge to support the team with diagnosing faults, estimating costs and booking repairs onto the system
  • Reviewing and updating social media
  • General shop duties to ensure the environment is kept clean and tidy and waste minimised

Future Prospects

Possible progression to a permanent role within the company.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Good organisational skills, able to prioritise and work to deadlines
  • Excellent customer service skills
  • Experience in a similar role is an advantage

Qualities Required

  • A keen interest in technology
  • Able to work well within a team as well as independently
  • Good timekeeping and organisational skills
  • A willingness to learn all aspects of the role

Qualifications Required

GCSE in English and maths at grade 4/C or equivalent.

Training Provided

The successful candidate will study:

  • Retailer Level 2 Standard
  • Functional Skills if required 

This will be aided by an Assessor who will carry out all assessments as work-based learning, within the workplace.