Resourcing Customer Service Associate – Field Service Apprentice - Intermediate (Level 2)

BT (Employer)

Bt (Training Provider)

Annual wage £16,422.00
37.5 hours per week Shifts to be confirmed
18 months (duration)
1 September 2021(start date)
Customer service practitioner (apprenticeship standard)
2 positions available
30 June 2021 (application closing date)
Register interest

Job Description

Our Field Service Resourcing team is responsible for ensuring that we have the right people, in the right place, at the right time to ultimately provide a brilliant experience for our customers.

Responsibilities

Our Field Service Resourcing team is responsible for ensuring that we have the right people, in the right place, at the right time to ultimately provide a brilliant experience for our customers.

Duties will include:

  • Resourcing Customer Service Associates support our Field Service Function and building relationships is key
  • No two days will be the same – as will no two conversations. Whether it’s talking to our customers, our engineers, or our internal teams you’ll need to be forward thinking and proactive making sure we hit deadlines and provide a brilliant customer experience
  • You make sure we meet our contractual obligations with the customers, driving customer satisfaction
  • You’ll learn about all our different products and services, and how they can help our customers, and channel this into the service you give them
  • We’ll teach you how to listen, how to keep calm under pressure and how to relate to your customers, so you can really work out what is best for them

Future Prospects

  • Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship

Reality Check

  • Are you willing to learn new skills quickly and have an impact on real life solutions?

Skills Required

  • Bold decision maker                      
  • Customer champion                                
  • Inspiring communicator                            
  • Solution focused                                         
  • Collaborative partner                                
  • Change agent                                
  • Commercial thinker

Qualities Required

  • Willingness to learn and be trained
  • Ability to use own initiative to solve business problems
  • Organised
  • Adaptable
  • Logical

Qualifications Required

  • No formal qualifications are required to join our programme, however a good level of literacy and numeracy would be a distinct advantage. Equivalent qualifications are accepted
  • Please note: All of our apprentice schemes are subject to eligibility criteria

Training Provided

  • As an Apprentice Customer Service Associate, you’ll study for a Level 2 apprenticeship, called Customer Service Practitoner
  • Your apprenticeship scheme will last for 18 months
  • You’ll spend a minimum of 20% of your time learning and studying. You’ll need to complete one “study work” day a week.
Register interest

Related

About the employer

From broadband and TV to mobile, BT is driven by the exhilaration of building an ever-growing range of services that help millions of customers get more out of life, every day.

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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.